Frequently Asked Questions
Most frequently questions and answers
Yes, you can choose the lawyer of your choice.
Yes, you can also use other electronic devices as well.
Video Consultation allows you to book an appointment with a real lawyer from the comfort of your home. You can instantly speak to one of our experienced duty solicitors, who will advise you on your legal issue.
If you would like to speak to a particular lawyer, then you can check his/her availability by contacting our customer services team.
We conduct our consultations through Video link, over the phone and in person.
The follow-up letter after your Initial Consultation will provide you with a summary of your legal matter/issue, the advice given by the solicitor and the follow-up steps agreed between you and the solicitor.
Yes, you can meet them in person. Please check the location of the panel member and book a face to face appointment with us via our customer services team.
Yes, Legallex is an innovative legal service provider and its panel members are able to assist you throughout the United Kingdom, irrespective of where you live.
Yes, we are able to provide legally aided work.
Yes, if your case involves legal aid work and if you are entitled to legal aid, we will refund your payment for Initial Consultation.
We have provided you with a follow-up letter which contains the advice provided to you and next steps. You can follow those steps or alternatively you can simply visit our website and on the Home page click Instruct us and simply follow the instructions.
Yes, we work on fixed costs. Our prices are up to 60% lower than average prices charged by the UK’s Solicitors.
No, we do not have any hidden prices or charges. Our prices are clearly stated in the follow-up letter and on our website.
No, the client has to pay the court fee as our prices only represent the work carried out by our lawyers.
Yes, disbursements are paid by the client.
Disbursements are associated costs with your case which are not related to the lawyer’s fee.
Where a case cannot be dealt by Fixed Fee, our lawyers will advise you their hourly rate and an estimate of costs.
Just call our customer services team and we will correct the mistake ensuring that your appointment goes ahead smoothly.
If you have selected a wrong service, simply call our customer services team and we will correct the error. Or If you have booked Video Consultation, and choose wrong service, simply let the duty solicitor know and he/she will amend the error.
We will contact you and book another appointment for you or alternatively you can call our customer services team and we will rearrange the appointment.
Please contact our customer services team who will be happy to assist you.
Yes, you can pay in two instalments. Your lawyer will inform you about your payment options and how it works.
You do not have to send us any documents unless we have asked you to do so. You can upload all your documents online. Please follow the instructions given in the follow-up letter. Alternately for further assistance, you can contact our customer services.
We will arrange for the safe collection of your documents through an appropriate courier who will collect the document from your home. For further information, you can check your follow up letter or speak to our customer services team.
In your Client Care Letter we have provided you with full details of our Complaint Process including the details of the legal ombudsman. Please refer to your Client Care Letter and/or alternatively speak to our customer services team who will be happy to assist you.
For Initial Consultation, you will pay at the point of booking appointment. In case of full representation, we will call you and discuss the payment options with you.
If you cannot find the service you are looking for or, not sure the category of the law you matter falls into, simply call or email our customer services team who will be happy to assist you.